Draft example — illustrative only. Not a published worksheet.
Owner & Warehouse Manager Responsibilities
Companion to The Warehouse Manager’s Playbook. Align expectations once; revisit when hire or path talks start.
Who Owns What
| Area | Manager owns | Owner owns | Notes / gaps |
|---|---|---|---|
| Daily priorities & huddle | Support / don’t override mid-huddle without cause | ||
| Station assignments | Headcount budget | ||
| Exception policy (what can be decided on floor) | Write / approve policy | ||
| Check/scan protected as ops role | Don’t pull manager to be only checker as default | ||
| Cutoffs & carrier rules | Execute | Set / change | |
| Path fixes (bins, supplies, handoffs) | Drive weekly one-fix | Approve time / money | |
| Hiring | Bring evidence (waiting work, Follow One Order) | Decide hire vs fix vs both | |
| Scorecard (deadline risk, waiting, exceptions, rework, output) | Track rough | Review weekly | |
| Show calendar / volume spikes | Plan stations | Share calendar early |
Agreements
| Agreed exception owner default | |
| Agreed weekly review day | |
| Signatures / date |